1.1 What we mean when we say:
- we, our or us – Sunseeker International Limited
- you or your – we mean you, our customer
- agreement – we mean your agreement with us for the supply of Sunseeker products
- in writing – when we say writing or written, this includes emails
- website – we mean shop.sunseeker.com
1.2 Your agreement with us is made up of the terms set out below plus any other terms that are stated toapply to particular products on the website. Terms that apply to any special or promotional offers also form part of your agreement.
1.3 Do read these terms before you place your order. They set out how we'll provide products to you, how you and we may change or end the agreement, and what to do if there is a problem.
2.1 We are Sunseeker International Limited a company registered in England and Wales under company number 00675320. Our registered office is at Sunseeker House, West Quay Road, Poole, Dorset, BH15 1JD. Our registered VAT number is 892 2041 31.
2.2 We're here to help. You can call our Customer Services Team on +44 (0)1202 381111, or write to us at firstname.lastname@example.org or Collection Services, Sunseeker Collection, Sunseeker House, West Quay Road, Poole, Dorset BH15 1JD.
2.3 If we need to contact you we'll do so by telephone or by writing to you at the email address or postal address you provide to us in your order.
3.1 At checkout, when you click the confirm order and pay (or similar) button, you'll need to pay for the product you have ordered. We'll send you an email acknowledging receipt of your order, together with your order number and details of the product(s) you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order.
3.2 We'll accept your order at the point we dispatch the product to you. We will email you to confirm that your product has been dispatched, at which point the agreement will come into existence between you and us.
3.3 You must be 18 or over to order products from our website.
3.4 Bulk purchases are subject to review. We reserve the right to refuse to supply products where we believe they are being used for commercial purposes.
4.1 We do our best to provide accurate images of the products on our website, however products may vary slightly from pictures shown.
4.2 Occasionally we may need to make small changes to our products. We may do this to ensure they meet safety or other statutory requirements. If we need to make a bigger change to the products or these terms, then we'll write to you to confirm this. You'll have the option of ending the agreement before the changes take effect and will receive a refund for any products paid for but not received.
5.1 We charge a nominal amount for EU delivery based on weight and price.
5.2 You have the right to cancel the agreement under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 even if you have not received the products, without giving any reason for doing so, provided that, if you have received the products, you give us notice to cancel within 14 calendar days after the date of delivery of the products to you.
5.3 You can choose to use the cancellation form at the end of these terms, or you can send written confirmation by email to email@example.com. You must return the products to us and are responsible for the costs of doing so.
5.4 We'll refund any monies paid by you as soon as reasonably possible and in any event within 14 days of receiving your written notice of cancellation where the products have not been delivered or, where they have been delivered, within 14 days of you returning the products.
5.5 You must take good care of the products while they are in your possession. We may reduce your refund of the price to reflect any reduction in the value of the product if this has been caused by your handling it in a way which would not be permitted in a shop. We'll refund using the same means of payment as you used to pay for the products.
5.6 Where delivery is within the EU all prices shown on the website for products and the delivery service are inclusive of any applicable UK VAT. The total price you pay us for products or delivery is always the same regardless of whether or not UK VAT is chargeable on the sale.
5.7 Dispute Resolution For disputes that arise as a result of an online purchase, you may submit a complaint to the EU Online Dispute Resolution (ODR) platform via its website at https://webgate.ec.europa.eu/odr. Before going through the Dispute Resolution process please contact our Customer Service Team by email to firstname.lastname@example.org who will try and resolve the issue for you in the first instance.
6. CUSTOMERS OUTSIDE THE EU
6.1 You'll see the delivery cost displayed before you place your order.
6.2 Not all products are available for International Delivery. We'll tell you before payment if we are unable to deliver any product to your chosen delivery country.
6.3 VAT – where products are being delivered outside of the EU, products and the delivery service will normally be zero rated, with no UK VAT chargeable on either. However, all prices shown on our website for products and the delivery service are inclusive of any applicable UK VAT and this is the price you will pay when buying online regardless of whether or not UK VAT is chargeable on the sale. Because of this, our website may not be the best way for you to buy products if you're either a non-UK resident, and wish to claim back VAT on orders for delivery outside the EU, or you're an EU business customer expecting to buy goods and delivery services without VAT on them. Please contact our Customer Services Team on +44 (0)1202 381111 or at email@example.com for more information.
6.4 Products delivered outside the EU may be subject to taxes, fees, levies or other charges, which are imposed by local legislation. The recipient of the products is responsible for all customs formalities for their export and import, and will be required to pay any additional charges, including import duty, formal customs entry, taxes, levies and other charges. The recipient of the products, not the person who's ordered them, will receive a separate request for payment of these charges.
6.5 If you're ordering products to be delivered to someone else, please make sure they're aware they'll be responsible for these additional charges. Unfortunately we have no control over these charges and cannot predict what they may be, so we're unable to offer any assistance on these processes. We'd advise that you check the import charges applicable in any country before ordering products to be delivered there.
7. DELIVERY - ALL CUSTOMERS
7.1 We'll tell you during the order process when we aim to provide the products to you and we'll use our reasonable endeavours to deliver within this timescale. We do not part ship orders.
7.2 You’re responsible for the product from the time the product is delivered to the address you gave us.
7.3 You'll own the product once we've received payment in full.
8. GOODWILL GUARANTEE
8.1 We offer all our customers a goodwill guarantee. If you are not completely happy with any product you may return it to us for a full refund within 30 days of receipt, provided that the product is still in its original condition. Please contact our Customer Services Team on +44 (0)1202 381111 or at firstname.lastname@example.org for information about how to return the product to us.
8.2 You will be responsible for the cost of returning the product. Please note that if you are a consumer within the EU our goodwill guarantee does not affect any legal rights you have in relation to faulty or mis-described products or your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
9. FAULTY ITEMS
9.1 If your product is damaged, faulty or does not match its description when delivered then please contact our Customer Services Team on +44 (0)1202 381111 or at email@example.com as soon as possible following the delivery of your products. We will send you a label to return the item, or advise you how to return the product free of charge for either a refund or replacement.
10. PRICE AND PAYMENT
10.1 The price of the product and any delivery service is inclusive of any applicable UK VAT, and will be the price indicated on the order pages when you place your order. The total price you pay us for products is always the same, regardless of whether or not UK VAT is chargeable on the sale.
10.2 We take reasonable care to ensure that the price of the product advised to you is correct. However please see clause 10.3 for what happens if we discover an error in the price of the product you order.
10.3 If we get the price wrong. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the agreement, refund you any sums you have paid and require the return of any products provided to you.
10.4 How to pay. We accept payment with Visa Debit, Visa Credit, Mastercard Credit and UK Maestro cards.
11.1 We are responsible to you only for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this agreement or our failing to use reasonable care and skill.
11.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products and for defective products under the Consumer Protection Act 1987.
11.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the agreement.
13.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
13.3 Nobody else has any rights under this agreement.
13.4 If a court finds part of this agreement illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
13.5 Even if we delay in enforcing this agreement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this agreement, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
13.6 Which laws apply to this agreement and where you may bring legal proceedings. These terms are governed by English law. Any legal proceedings arising out of or in connection with these terms must be brought in the English courts.
Complete and return this only if you wish to withdraw from the agreement.
To: Sunseeker International Limited, Sunseeker House, West Quay Road, Poole, Dorset, BH15 1JD, Tel: +44 (0)1202 381111, email: firstname.lastname@example.org
I/ hereby give notice that I cancel my contract of sale of the following products:
Ordered on / Received on
Name and address of customer:
Signature of customer (only if this form is given on paper):